Refund policy

All Sales Are Final on Worn Items Due to the nature of our apparel, we are unable to accept returns or exchanges on any item that has been worn, washed, or tried on. All clothing items must be unworn, unwashed, and in their original condition with tags attached to be eligible for any consideration.

Personalized & Custom Items — No Returns or Exchanges All personalized and custom-made items (including items with custom sayings, names, or designs) are made to order and are final sale. We do not accept returns, exchanges, or cancellations on personalized orders once production has begun.

Defective or Damaged Items We stand behind the quality of our handmade products. If your item arrives defective or is damaged, we will replace it at no charge. To receive a replacement:

1. Contact us within 7 days of receiving your order.
2. Ship the defective item back to us (we will provide return shipping instructions).
3. Once we receive and inspect the returned item, we will send your replacement.

Please note: replacements are issued for defective items only — not for change of mind, sizing, or color preference.

Order Cancellations Because our items are handmade and go into production quickly, cancellations must be requested within 24 hours of placing your order. Personalized orders cannot be cancelled once production has started.

Contact Us If you have any questions about your order, please reach out to us before making a purchase so we can help you make the right choice

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ekmills77@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ekmills77@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ekmills77@yahoo.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ekmills77@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ekmills77@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ekmills77@yahoo.com.

Thank you for shopping with My Beautiful Melody.

All Sales Are Final on Worn Items Due to the nature of our apparel, we are unable to accept returns or exchanges on any item that has been worn, washed, or tried on. All clothing items must be unworn, unwashed, and in their original condition with tags attached to be eligible for any consideration.

Personalized & Custom Items — No Returns or Exchanges All personalized and custom-made items (including items with custom sayings, names, or designs) are made to order and are final sale. We do not accept returns, exchanges, or cancellations on personalized orders once production has begun.

Defective or Damaged Items We stand behind the quality of our handmade products. If your item arrives defective or is damaged, we will replace it at no charge. To receive a replacement:

1. Contact us within 7 days of receiving your order.
2. Ship the defective item back to us (we will provide return shipping instructions).
3. Once we receive and inspect the returned item, we will send your replacement.

Please note: replacements are issued for defective items only — not for change of mind, sizing, or color preference.

Order Cancellations Because our items are handmade and go into production quickly, cancellations must be requested within 24 hours of placing your order. Personalized orders cannot be cancelled once production has started.

Contact Us If you have any questions about your order, please reach out to us before making a purchase so we can help you make the right choice

many of our items are handmade and made-to-order, please read our policy carefully before purchasing.

Handmade & Custom/Personalized Items All custom and personalized orders are final sale and cannot be returned or exchanged. This includes items with custom sayings, names, or colors selected at the time of purchase.

Non-Personalized Items We accept returns on non-personalized items within 14 days of delivery. Items must be unused, in original condition, and in original packaging. To initiate a return, please contact us at [your email] with your order number.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the damage. We will replace or refund the item at no cost to you.

Processing & Production Time Please note that handmade items require 5–7 business days of production time before shipping. This does not affect your return eligibility window, which begins at delivery.

Refund Processing Approved refunds are issued to the original payment method within 5–7 business days.

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